Return And Exchange Policy

1. Eligibility for Returns or Exchanges:

- You may request a return or exchange within 30 days from the date of delivery.

- To be eligible, products must be unused, unopened, and in their original packaging.

- Perishable items, including but not limited to food and beverages, are exempt from returns for hygiene reasons, except in the case of defects or damage.

2. Non-eligibility for return or exchange:

- Damages due to misuse of product.

- Incidental damage due to malfunctioning of product.

- With tampered or missing serial/UPC numbers.

- In case of FMCG products or non-returnable products, if placed an order for the wrong product code, color, or incorrect product or service.

- Any product that is returned without all original packaging and accessories, including the box, manufacturer's packaging if any, and all other items originally included with the product/s delivered;

3. Defective or Damaged Products:

- In the rare event that you receive a defective or damaged product, please contact our customer service team within 7 days of receiving the item.

- Provide clear photos of the defective or damaged product, and we will arrange a replacement or refund.

4. Process for Returns or Exchanges:

- To initiate a return or exchange, please contact our customer service team at ecom@rcmworld.com.

- Clearly state your order number, the reason for the return or exchange, and any relevant details.

- Our team will provide you with instructions on how to return the product or facilitate the exchange.

5. Return Shipping:

- We recommend using a trackable shipping method to ensure the safe return of the items.

6. Refund or Exchange Processing:

- Refunds will be processed within 7 – 10 business days after the returned items are received and inspected.

- Exchanges will be shipped promptly once the return is approved.

7. Cancellation of Orders:

- Orders cannot be canceled once they have been shipped.

- If you wish to cancel an order before shipment, please contact us immediately, and we will do our best to assist you.

8. Contact Information:

- For any questions or concerns regarding returns or exchanges, please reach out to our customer service team at ecom@rcmworld.com.

9. Policy Updates:

- We reserve the right to update or modify this return and exchange policy at any time. Please check our website for the latest version.